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Tiscali LLU Services Outage - Case Status: RESOLVED
09 March 2010 15:43
Griffin have received the following notification of a ADSL LLU service outage from Tiscali, further updates will be provided as they are received.
Estimated Restore Time: None made available.
Supplier Reference: 3374169
Description of Outage:
Multiple LLU exchanges are showing as down around the Luton area. Affected customers will not have any services that run over DSL apart from 999 resilience. TMC are investigating.
--09/03/10--
15:30 The Supplier has identified a major cable fault in Luton. Engineers have been tasked to site to investigate
17:45 Supplier engineers are on site carrying repair works on the damaged cables. No ETF has been provided.
19:30 BT engineers are still on site carrying repair works on the damaged cables. No ETF has been provided.
--10/03/2010--
06:45am The Supplier has advised that they have had some issues removing the broken fibres. They are expecting another update from their engineering teams.
--10/03/2010--
08:14am The supplier has advised that engineers have completed the removal of broken fibre and damaged ducts. Repair work is still ongoing. No ETR has been provided.
09:52 Repair work is still ongoing. No ETR has been provided.
12:13 Repair work is still ongoing. No ETR has been provided.
14:02 Repair work is still ongoing. No ETR has been provided.
15:55 The supplier has advised that repair is completed on one of the cables affected. Two other cables are being jointed.
17:39 Repair work is still ongoing
19:38 The cable repair work continues and the supplier estimates that service should be restored at 00:30. Pending until then.
--11/03/2010--
06:37 Update: The supplier has cleared this fault however we are still experiencing connectivity issues to the Hitchin, Letchworth and Shefford exchanges. Passed back to the supplier engineering teams for further investigation. The remaining problem seems to be at Hitchin which is a hubsite for both Letchworth and Shefford exchanges. The supplier cannot find any issue and the TMC have assigned an engineering team to address this fault. The console server at Hitchin is also down causing a loss of 999 calls.
Resolution: BT engineer reseated Service Card at the Hemel Hempstead PoP (A-End). Service is now restored to all the exchanges affected
Geographic locations of affected services: (where possible to define).
Dunstable
Hitchin
Leagrave
Letchworth
Luton
Shefford
0158244, 0158247, 0158250, 0158251, 0158253, 0158260, 0158263, 0158266, 0158267, 0158268, 0158269, 0158270, 0158281, 0158283, 0158288
0146242, 0146243, 0146244, 0146245, 0146247, 0146262, 0146263, 0146266, 0146275
0158243, 0158244, 0158249, 0158250, 0158251, 0158252, 0158256, 0158258, 0158259, 0158263, 0158265, 0158268, 0158270, 0158271, 0158284
0158239, 0158242, 0158243, 0158245, 0158248, 0158250, 0158251, 0158252, 0158253, 0158254, 0158258, 0158261, 0158264, 0158265, 0158268, 0158269, 0158270, 0158272, 0158273, 0158274, 0158275, 0158279, 0158281, 0158283, 0158287, 0158288, 0158289
0146262, 0146266, 0146275, 0146281, 0146285
Services affected:
LLU
Impact to services:
Total Loss of LLU services
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Tiscali LLU Services Outage - Case Status: RESOLVED
09 March 2010 15:43
Griffin have recieved the following notification of a ADSL LLU service outage from Tiscali, further updates will be provided as they are received.
Estimated Restore Time: None made available.
Supplier Reference: 3374169
Description of Outage:
Multiple LLU exchanges are showing as down around the Luton area. Affected customers will not have any services that run over DSL apart from 999 resilience. TMC are investigating.
Geographic location of affected services: (where possible to define).
Dunstable
Hitchin
Leagrave
Letchworth
Luton
Shefford
0158244, 0158247, 0158250, 0158251, 0158253, 0158260, 0158263, 0158266, 0158267, 0158268, 0158269, 0158270, 0158281, 0158283, 0158288
0146242, 0146243, 0146244, 0146245, 0146247, 0146262, 0146263, 0146266, 0146275
0158243, 0158244, 0158249, 0158250, 0158251, 0158252, 0158256, 0158258, 0158259, 0158263, 0158265, 0158268, 0158270, 0158271, 0158284
0158239, 0158242, 0158243, 0158245, 0158248, 0158250, 0158251, 0158252, 0158253, 0158254, 0158258, 0158261, 0158264, 0158265, 0158268, 0158269, 0158270, 0158272, 0158273, 0158274, 0158275, 0158279, 0158281, 0158283, 0158287, 0158288, 0158289
0146262, 0146266, 0146275, 0146281, 0146285
Services affected:
LLU
Impact to services:
Total Loss of service
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Tiscali LLU Exchange Outage - MBORC - Case Status: RESOLVED
24 February 2010 08:32
Supplier Reference: 3342432
Description of Outage:
BT have identified an fibre damage in a duct 2km from the Wolverhampton Exchange. This damage is caused by a third party. BT has declared the incident MBORC - Matters Beyond Our Reasonable Control. No Estimated Time of Fix has been provided.
Several LLU exchanges connected to the Shareshill aggregation router have lost connectivity due to this fault. All exchanges will still have 999 emergency call functionality through the exchanges console connection.
BT and the TMC are currently investigating. Exchanges affected listed below.
Broadwell, Great Barr, Stourbridge, Kingswinford, Kidderminster, Tipton and Dudley.
Geographic location of affected services: The following exchanges.....
Services affected: All LLU Services
Impact to services: Service outage for LLU customers at the below exchanges
LLU Exchange - 999 available Outage
CMKWD kingswinford MPF/IPTV 225 6
CMTIP tipton MPF/IPTV 234 11
CMGREB great-barr SMPF/IPTV 165 47
CMDD dudley MPF/IPTV 287 1
SWAA aberdare SMPF/IPTV 294 0
WMKD kidderminster MPF/IPTV 526 20
CMSTB stourbridge SMPF/IPTV 133 28
CMGREB great-barr MPF/IPTV 325 13
WMKD kidderminster SMPF/IPTV 240 47
CMBRO broadwell MPF/IPTV 182 11
CMDD dudley SMPF/IPTV 156 0
CMSTB stourbridge MPF/IPTV 303 25
SWAA aberdare MPF/IPTV 381 0
CMTIP tipton SMPF/IPTV 146 26
CMKWD kingswinford SMPF/IPTV 137 27
CMBRO broadwell SMPF/IPTV 103 17
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Tiscali LLU Exchange Outage - MBORC - Case Status: RESOLVED
24 February 2010 08:32
Supplier Reference: 3342432
UPDATE: 7:00am on 25/02/2010 - No estimated time for a fix has been provided, emergency engineering resource is assigned and working on the problem. further updates will be provided as they are recieved
Description of Outage:
BT have identified an fibre damage in a duct 2km from the Wolverhampton Exchange. This damage is caused by a third party. BT has declared the incident MBORC - Matters Beyond Our Resonable Control. No Estimated Time of Fix has been provided.
Several LLU exchanges connected to the Shareshill aggregation router have lost connectivity due to this fault. All exchanges will still have 999 emergency call functionality through the exchanges console connection.
BT and the TMC are currently investigating. Exchanges affected listed below.
Broadwell, Great Barr, Stourbridge, Kingswinford, Kidderminster, Tipton and Dudley.
Geographic location of affected services: The following exchanges.....
Services affected: All LLU Services
Impact to services: Service outage for LLU customers at the below exchanges
LLU Exchange - 999 available Outage
CMKWD kingswinford MPF/IPTV 225 6
CMTIP tipton MPF/IPTV 234 11
CMGREB great-barr SMPF/IPTV 165 47
CMDD dudley MPF/IPTV 287 1
SWAA aberdare SMPF/IPTV 294 0
WMKD kidderminster MPF/IPTV 526 20
CMSTB stourbridge SMPF/IPTV 133 28
CMGREB great-barr MPF/IPTV 325 13
WMKD kidderminster SMPF/IPTV 240 47
CMBRO broadwell MPF/IPTV 182 11
CMDD dudley SMPF/IPTV 156 0
CMSTB stourbridge MPF/IPTV 303 25
SWAA aberdare MPF/IPTV 381 0
CMTIP tipton SMPF/IPTV 146 26
CMKWD kingswinford SMPF/IPTV 137 27
CMBRO broadwell SMPF/IPTV 103 17
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DSL Connectivity Issues - Case Status: RESOLVED
08 February 2010 18:15
We have been investigating issues with DSL connectivity at 18:15 and 19:40 this evening. A number of DSL sessions lost connection at these times and were redeployed back on to the network after intervention from Operations.
Operations are continuing to monitor the network and a rebalance of the DSL platform will be undertaken after midnight.
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DSL Network Disruption - Case Status: RESOLVED
08 February 2010 21:00
At around 18:00 this evening a number of DSL customers were disconnected from the network. Whilst troubleshooting this issue the router responsible for the initial failure once again dropped itsDSL customers.
As a consequence of this second drop some of our leased line customers were also disconnected from the network for a short time.
Our engineers are continuing to look into the cause of the fault with the help of our suppliers. We are conducting this work outside of our heaviest network usage periods to minimise customer impact.
We apologise for any inconvenience caused by this matter. Our engineers and suppliers are working to ensure the stability of the network as quickly as is possible.
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Third Party Incident Notification (BT Faults) - Case Status: RESOLVED
01 February 2010 12:00
Synopsis
We have been made aware that BT Wholesale currently have issues with the XML interface used for Engineer Appointment Bookings and Diagnostics. They have advised that no appointments should be placed until this service has been restored and customers may experience issues when attempting to run diagnostic checks on lines.
Affecting
BT Engineer Appointment Booking and Fault Diagnostics.
Advice to affected users
BT Wholesale have advised that they are currently working to restore the services and further updates will be provided as soon as we have them.
We apologise for any inconvenience caused and are committed to improving the network for our customers.
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BT Wholesale Incident EDGE Route Switch Edinburgh - Case Status: RESOLVED
20 January 2010 07:30
Broadband Incident Report : EDGE ROUTE SWITCH 3 EDINBURGH 2 : LOSS OF SERVICE : Reference 1855
At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. BT Wholesale confirm a loss of service due to a loss of service on EDGE ROUTE SWITCH 3 EDINBURGH.
BT Wholesale apologise for any inconvenience caused and are working to resolve this fault as quickly as possible and will provide further updates as they become available.
Dialling Codes Affected:
0289 01224 01228 01229 01259
01294 01307 013131 013133 013145
013146 013147 013153 013156 013165
013166 01324 01334 01343 01346
01350 01358 01381 01382 01383
01387 01388 01389 014143 01415 6
014157 014158 014161 014164 014176
014177 014184 014187 014188 014195
01434 01461 01463 01467 01471
01475 01505 01506 01542 01560
01561 01563 01592 01595 01655
01670 01697 01698 01738 01771
01779 01786 01835 01852 01879
01899 01903 019122 019123 019124
019125 019126 019128 019129 019137
019138 019142 019144 019148 019149
019151 019153 019156 019158 01955
01975 01988 01997 0282582 0282588
0282764 0282766 0284482 0287930 0287939
0287954 0287963 0287964 0288224 0288225
0288675 0288676 0288772 0288775 0289020
0289022 0289028 0289029 0289034 0289038
0289040 0289050 0289058 0289059 0289066
0289068 0289070 0289079 0289080 0289083
0289084 0289087 0289091 0289093 0289094
0289096 0289187 0289261 0289093
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BT Wholesale Incident EDGE Route Switch Edinburgh - Case Status: RESOLVED
20 January 2010 07:30
Broadband Incident Report : EDGE ROUTE SWITCH 3 EDINBURGH 2 : LOSS OF SERVICE : Reference 1855
At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. BT Wholesale confirm a loss of service due to a loss of service on EDGE ROUTE SWITCH 3 EDINBURGH.
BT Wholesale apologise for any inconvenience caused and are working to resolve this fault as quickly as possible and will provide further updates as they become available.
Dialling Codes Affected:
0289 01224 01228 01229 01259
01294 01307 013131 013133 013145
013146 013147 013153 013156 013165
013166 01324 01334 01343 01346
01350 01358 01381 01382 01383
01387 01388 01389 014143 01415 6
014157 014158 014161 014164 014176
014177 014184 014187 014188 014195
01434 01461 01463 01467 01471
01475 01505 01506 01542 01560
01561 01563 01592 01595 01655
01670 01697 01698 01738 01771
01779 01786 01835 01852 01879
01899 01903 019122 019123 019124
019125 019126 019128 019129 019137
019138 019142 019144 019148 019149
019151 019153 019156 019158 01955
01975 01988 01997 0282582 0282588
0282764 0282766 0284482 0287930 0287939
0287954 0287963 0287964 0288224 0288225
0288675 0288676 0288772 0288775 0289020
0289022 0289028 0289029 0289034 0289038
0289040 0289050 0289058 0289059 0289066
0289068 0289070 0289079 0289080 0289083
0289084 0289087 0289091 0289093 0289094
0289096 0289187 0289261 0289093
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Telephony Failure To The BT Wholesale Service Desk - Case Status: RESOLVED
22 December 2009 10:50
BT Wholesale are currently experiencing an issue with telephony which is preventing some calls being answered by BT Wholesale.
Please be advised that there are long wait times when calling and Griffin would like to reassure our partners that the cause of this problem is being investigated by BT Wholesale as a matter of urgency.
A further updates will be issued as soon as we have further information rom BT Wholesale.
BT Wholesale apologises for any inconvenience caused and appreciates Service Providers patience during BT Wholesale efforts to rectify the issue.
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Telephony Failure To The BT Wholesale Service Desk - Case Status: RESOLVED
22 December 2009 10:50
BT Wholesale are currently experiencing an issue with telephony which is preventing some calls being answered by BT Wholesale.
Please be advised that there are long wait times when calling and Griffin would like to reassure our partners that the cause of this problem is being investigated by BT Wholesale as a matter of urgency.
A further updates will be issued as soon as we have further information rom BT Wholesale.
BT Wholesale apologises for any inconvenience caused and appreciates Service Providers patience during BT Wholesale efforts to rectify the issue.
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Delivery Failures from Hotmail - Case Status: RESOLVED
15 December 2009 10:00
We are currently working on resolving an issue relating to customers attempting to send email to hotmail addresses (hotmail.co.uk and hotmail.com). Some customers may be receiving delivery failures when sending to these addresses.
It seems that an address utilising our mail network has caused Microsoft to place restrictions on mail being sent from our platform.
The address in question has been identified and is now suspended, we are working with Microsoft to get these restrictions removed and further updates will be provided as soon as we have them.
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MOPS 1 Diagnostic Tools - Case Status: RESOLVED
27 November 2009 10:45
We are currently investigating an issue on the MOPS 1 platform. The application is currently experiencing intermittent issues for all users when running diagnostic checks, which will also impact the ability to raise line faults for BT products.
Operations are currently investigating the issue and further updates will be provided as soon as we have them.
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Important DNS Lookup Information - Case Status: RESOLVED
17 November 2009 12:51
Operations are undertaking a configuration change to our DNS settings on Thursday November 19th at 07:00. This work is required to increase security and performance of the DSL platform.
As a result of this change, the DNS servers with the following IP addresses will no longer be available: 217.79.111.7 and 217.79.96.163. These DNS servers are no longer in general use and so we anticipate minimal impact.
The correct DNS IP addresses to be used are 85.189.102.5 and 85.189.39.5
The majority of our customers automatically acquire the correct IP addresses, however customers with their DNS settings hard coded to the former IPs will need to reconfigure their equipment before the 19th to employ the correct IPs, failure to change these settings will lead to a loss of browsing facilities on connections.
It is important that the changes are made where necessary prior to the 19th to ensure a continuous ability to use connections in the normal way, without disruption. If you have any queries about this briefing, please contact partner support at partner.support@griffin.com.
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Tiscali LLU - Connectivity Issues - Case Status: RESOLVED
30 October 2009 14:00
We have been advised by Tiscali that they are currently investigating an issue relating to LLU DSL services in the North Nottinghamshire, North Derbyshire and South Yorkshire areas. Lines located in those areas may be having issues with connectivity.
Affected exchanges include:
Retford, Wadsley Bridge, Sheffield, Conisborough, Gainsborough, Woodhouse, Stocksbridge, Ranmoor, Wickersley, Goldthorpe, Beauchief and Staveley.
This includes lines with area codes 0114, 01246, 01777 and 01709.
Tiscali are currently working with BT to restore service and further updates will be provided as soon as we have them.
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Linuxweb 3 Server - Case Status: RESOLVED
05 October 2009 11:30
We are have been investigating an issue with the Linuxweb 3 server. Access was unavailable to this device earlier today, customers with hosted email or websites on this server were unable to access their services.
The server is now back online and accessible with Operations keeping a close monitor on its activity at present.
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Leicester Data Centre - Case Status: RESOLVED
30 September 2009 11:10
We are continuing to investigate an issue at the Leicester data centre. There have been issues with power this morning that are affecting email services and DNS located behind the firewalls at the data centre. As a result mail is being delayed and customers may be experiencing authentication issues. In addition to this, users may notice that their DSL connections may be experiencing degraded loading of websites.
Please note that Communigate Email and SAN services hosted in Leicester are not affected.
Operations and our supplier are onsite currently working to resolve normal services and a replacement pair of firewalls are being prepared in order to be installed once ready. Further updates to follow..
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Leicester Data Centre - Case Status: RESOLVED
30 September 2009 22:17
We have been investigating an issue at the Leicester data centre. A power issue at the site affected connectivity to all services located there from 19:30 tonight.
Services based at Leicester were affected with Non-communigate Email, DNS and SAN services unavailable.
All services have been restored as of 21:50. Operations are still on site and monitoring the situation whilst awaiting the arrival of our UPS vendor who will be undertaking work on their device overnight to restore its full functionality. Further updates to follow.
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BT Exchange Upgrades - September/October 2009 - Case Status: RESOLVED
18 September 2009 12:56
We have been advised that BT will be undertaking a series of further DSLAM upgrades within a number of exchanges nationwide in three further phases during September and October. Customers may experience up to 60 minutes of downtime on their DSL connections between the hours of 00:01 and 06:00 on one of the following dates:
21st September 2009
22nd September 2009
23rd September 2009
24th September 2009
25th September 2009
28th September 2009
29th September 2009
30th September 2009
1st October 2009
2nd October 2009
5th October 2009
6th October 2009
7th October 2009
8th October 2009
9th October 2009
A full running order of the exchanges affected can be obtained at the following links:
Phase 1 (21st - 25th September)
http://www.btwholesale-briefingportal.com/brief/view/2649c661939e6226013262b573017fe7
Phase 2 (28th September - 2nd October)
http://www.btwholesale-briefingportal.com/brief/view/44915ab3150433608045834776c22b32
Phase 3 (5th - 9th October)
http://www.btwholesale-briefingportal.com/brief/view/ccf51c5221338f9dd847b9c6b3e7c3ad
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Linux-Web 3 - Case Status: RESOLVED
03 September 2009 12:57
We are currently investigating an issue with the Linux-Web 3 server. Hosted websites, email and DNS services located on this device are currently unavailable. Operations are investigating this issue and further updates will be added as soon as we have them.
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Network Status 
