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Zen Internet Network Service Alerts
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This RSS feed provides an overview of the current status of Zen Internets network.
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#1945 E-mail - Issues with inbound email (Close)
Confirmed functioning service. Incident Closed.
Zen regret any inconvenience this may have caused.
Start: Fri, 10th Sep 2010 15:37
Clear: Fri, 10th Sep 2010 18:02
Edited: Fri, 10th Sep 2010 18:03
Status: Up
Maintenance: None
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#1945 E-mail - Issues with inbound email (Update)
This issue has now been resolved and engineers are continuing to monitor the situation.
Please note that no Customer emails were lost in this time but Customers may see increased times in the delivery of new mail.
Zen regret any inconvenience this may cause.
Start: Fri, 10th Sep 2010 15:37
Update: Fri, 10th Sep 2010 17:30
Edited: Fri, 10th Sep 2010 17:15
Status: Up
Maintenance: Emergency
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#1945 E-mail - Issues with inbound email (New)
We have recently identified a problem with connection to our inbound mailservers (bastions)
Our engineers are investigating and further updates will be posted here when available.
Zen regret any inconvenience this may cause.
Start: Fri, 10th Sep 2010 15:37
Update: Fri, 10th Sep 2010 16:30
Edited: Fri, 10th Sep 2010 15:39
Status: Up
Maintenance: Emergency
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#1940 Routing & Core Network - New BTW Ethernet London Bearers (Close)
Maintenance successfully completed.
Confirmed functioning service. Incident Closed.
Start: Fri, 10th Sep 2010 13:00
End: Fri, 10th Sep 2010 14:30
Clear: Fri, 10th Sep 2010 14:52
Edited: Fri, 10th Sep 2010 14:52
Status: Up
Maintenance: None
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#1942 Broadband (xDSL) - 20CN Connectivity Issues: Planned Emergency Load Balance (Close)
The planned load balancing has been completed successfully.
Confirmed functioning service. Incident Closed.
Start: Thu, 9th Sep 2010 23:55
End: Fri, 10th Sep 2010 02:00
Clear: Fri, 10th Sep 2010 01:49
Edited: Fri, 10th Sep 2010 01:51
Status: Up
Maintenance: None
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#1943 Broadband (xDSL) - Manchester Power Supply Upgrade (New)
Power work is planned to take place on a device in Manchester which feeds one of our BT central pipes. The aim of the work is to provide more resilience and should not take more than a few minutes to resolve.
Although DSL services should not be affected during the change, they should be considered at risk for the duration of the maintenance window.
Zen regret any inconvenience this may cause.
Start: Mon, 27th Sep 2010 07:00
End: Mon, 27th Sep 2010 07:30
Edited: Thu, 9th Sep 2010 23:00
Status: Up
Maintenance: Planned
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#1942 Broadband (xDSL) - 20CN Connectivity Issues: Planned Emergency Load Balance (New)
Due to Planned Engineering work between Zen and BT we will be required to carry out load balancing on one of our 20CN gateways (Ghandi).
On rare occasions customers may be unable to reconnect after an outage. In this situation customers should power down their equipment, switch it back on and attempt to reconnect. If this fails customers should power down their equipment for 30 minutes before attempting to connect again.
Zen regret any inconvenience this may cause.
Start: Thu, 9th Sep 2010 23:55
End: Fri, 10th Sep 2010 02:00
Update: Fri, 10th Sep 2010 03:00
Edited: Thu, 9th Sep 2010 17:41
Status: Up
Maintenance: Emergency
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#1940 Routing & Core Network - New BTW Ethernet London Bearers (Update)
Start: Fri, 10th Sep 2010 13:00
End: Fri, 10th Sep 2010 14:30
Update: Fri, 10th Sep 2010 14:30
Edited: Wed, 8th Sep 2010 15:08
Status: Up
Maintenance: Planned
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#1940 Routing & Core Network - New BTW Ethernet London Bearers (New)
Maintenance work is being performed on our London Metro ring used to service DSL customers on the BT 21CN platform.
No disruption to service is expected, this service alert is being raised as a precautionary measure.
Start: Fri, 10th Sep 2010 13:00
End: Fri, 10th Sep 2010 14:30
Update: Wed, 8th Sep 2010 14:30
Edited: Wed, 8th Sep 2010 14:40
Status: Up
Maintenance: Planned
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#1930 Broadband (xDSL) - Problems on Basildon exchange (Close)
BT have completed works overnight to restore connections to the remaining customers affected. Any customers continuing to have problems please contact Technical support for further assistance.
Zen regret any inconvenience this may cause.
Start: Fri, 3rd Sep 2010 11:28
Clear: Wed, 8th Sep 2010 09:04
Edited: Wed, 8th Sep 2010 09:04
Status: Up
Maintenance: None
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